Mike Stockman

mstockman@gmail.com

Objective

A senior-level documentation management and writing position that provides the opportunity to produce great information, play with cool hardware and software, and work with creative teams to deliver products that amaze people.

Skills and Tools

Experience

IBM

Senior Information Development Manager, IBM Commerce Customer Engagement Solutions

October 2013-Present

Managed a team of four managers with 40+ writers to handle production of all customer-facing content for the Customer Engagement Solutions products in IBM Commerce. Coordinated teams in India, Canada, and throughout the United States in a mostly Agile development environment, moving content to more customer-oriented platforms and accelerating delivery to a near-continuous delivery method to ensure accurate, up-to-date information for all customers, and for all products.

Information Development Manager, IBM Enterprise Marketing Management Cross-Channel Marketing team/Unica Enterprise Software

October 2010-October 2013

Managed a team of writers producing high-quality documentation for the Unica Enterprise software suite, later known as the IBM EMM Cross-Channel Marketing suite. During this tenure, the team has produced documentation for three major releases and countless minor updates, rewrites, and conversions. Worked with other departments to ensure that the documentation was updated, corrected, and republished rapidly and with ever-increasing accuracy and utility. During this time no member of the team left IBM, and several members were added.

Additional roles included:

Engility Corporation

Principal Technical Writer

December 2009-September 2010

Created documents for the Autonomous Operations Planner (AOP), a research software project being developed by Engility, and for the Air Traffic Operation Simulator (ATOS), a simulation environment in which the AOP operates.

Independent Contracting, Technical Writing and Editing/Online Help Development

Contract Technical Writer

December 2008-September 2009

Wrote, produced, and edited documentation and online help for use across multiple operating systems for a number of companies, including those listed here.

Incipient, Inc.

Senior Technical Writer

July 2002-December 2008

Wrote administrator and developer documentation for Storage Area Networking (SAN) storage virtualization and data migration products. Created a large library of content to support multiple parallel projects for OEM partners. Accomplishments include:

Concentric Visions, Inc.

Senior Technical Writer

February 2002-June 2002

Responsible for all end-user, administrator, and developer documentation for a set of rich-media content management and production tools built around SQL and J2EE servers.

WebDialogs, Inc. (now part of IBM)

Principal Technical Writer

January 2000-February 2002

Independent Contracting, Technical Writing and Editing/Online Help Development

Contract Technical Writer

February 1991-January 2000

Wrote, produced, and edited documentation and online help for use in Mac OS, Microsoft Windows, UNIX, and Microsoft Windows for Pen Computing for a number of companies, including those listed here.

Articulate Systems, Inc. (later part of Lernout & Hauspie)

Documentation Manager

September 1990-July 1991

Layered, Inc.

Documentation Manager

September 1988-August 1990

Technical Writer

July 1987-September 1988

Teaching and Training

All teaching and training occurred on a part-time basis in addition to full-time work.

Salem State College Continuing Education Program

Instructor, Computer Troubleshooting and Maintenance

Fall 2005-Spring 2006

Taught a non-credit class explaining to students how to identify problems with their computers (mainly Microsoft Windows-based systems, although the class covered other operating systems); how to prevent problems; how to repair software conflicts, spyware/virus/trojan horse infestations; and additional maintenance and security issues.

Enoch Pratt Free Library

Instructor, Internet and Computing

October 1995-January 1997

Participated on a volunteer basis in the library's Whole New World program, in which students of junior high and high school ages attended training in browsing the Web, using e-mail, reading newsgroups, and so on using accounts provided by the program.

Brookline Center for Adult Education

Instructor, Desktop Publishing

April 1990-March 1993

Multiple 10-hour introductory courses (4 or 5 weeks each) in desktop publishing using Aldus PageMaker. Classes ranged from 12 to 14 students per course.

Boston Computer Society

Instructor, Desktop Publishing

July 26-July 31, 1992

Classes included approximately 50 students in lecture and laboratory settings and course material included both Aldus PageMaker (Mac OS and Windows) and QuarkXpress.

Commercial Publications

Peter Norton Guide to Network Security Fundamentals, October 1999

Co-authored the Peter Norton Guide to Network Security Fundamentals, published in October, 1999 (Sams Publishing, ISBN: 0672316919). This book provides an introduction to the risks to which a network is subject, as well as ways to secure the network against intrusion.

Broadband Internet Access for Dummies, December 2000

Co-authored the Broadband Internet Access for Dummies book, published in December, 2000 (Hungry Minds Inc., ISBN: 0764507699). This book provides an explanation of the broadband Internet connections available (DSL, Cable Modem, and Satellite) and suggests ways to make the best use of the speed.

Education

University of Rochester, Rochester, NY, 1987

Bachelor of Arts in English

Certificate in Management Studies (Information Systems)

References

Available upon request.